Frequently Asked Questions (FAQ)
What does C&C Market Research do?
We are a data collection company, which means we collect information about consumers’ needs and preferences to provide our clients with your opinions.
Companies of all sizes use surveys to gather important market research, which they later utilize to direct product development and marketing initiatives.
Am I considered a client or employee when I take a survey?
No, when you volunteer to complete a survey with us, you are what we refer to as a respondent. The respondent is someone who supplies data for clients to utilize in their business development. (examples: food, make-up, tools, clothing, politics, etc.)
Why do you need personal information about me?
We use that information to look for potential candidates to participate in the research. All the data that we collect have quotas based on age, gender, household income and past participation (most studies restrict you on how many surveys you can take in specific amount of time), and some studies may include specific product usage.
Is it important that you have my current phone number, email & address?
Yes, many of our surveys require valid contact information for several reasons.
Do you sell my information?
No, C&C keeps your information confidential. Our clients are only allowed to use your data for the specific purpose for which it was collected. Our clients and outside vendors are only allowed to contact you in order to gather the data on the specific survey that you took.
How did you get my information? I have never participated with C&C in the past.
Why do I continue to get calls after I have completed my survey?
Why did they ask my friend or family member to participate and not me?
All the data that we collect have quotas based on age, gender, household income and past participation (most studies restrict you on how many surveys you can take in specific amount of time in specific categories, most industry standards state that you cannot participate in the same category within 1 month but there are always exceptions that are made by end clients) and depending on the data that needs to be collected may include specific product usage. Some surveys do not allow multiple people in a household to participate on the same survey.
What do they mean when they tell me I didn’t qualify? They asked me questions, but why am I not getting paid?
All surveys require us to do a pre-screener which helps us find out who is who isn’t right to participate in a study. In some cases it may be that our assigned quota has been met for your demographics, or in other cases it may be that it’s a product that you wouldn’t be interested in. For example, we may be looking for someone who is a pet owner and if you do not own a specific pet then you wouldn’t qualify. Some pre-screening may take a few minutes and we appreciate your time and patience.
The survey took longer or shorter than they told me?
We apologize the survey times are based on an average time and sometimes it may take a longer time than anticipated.
What are the different ways I can participate?
If you are at the mall and you see interviewers on the mall floor, feel free to approach them to see if you can participate in any active studies they might be recruiting.C&C Market Research owns and operates over 40 research facilities in major markets all over the country.
What are the different ways I get paid, and what determines how much I get paid?
There are several different methods we use to thank you for participating with us.
You may get paid with cash, check, gift cards, by keeping the product, or even a combination of these methods. The incentives that are provided are based on what our client has specified for us to give the respondents. The more time involved, the more the incentive or cooperation fee will be valued.
If a survey is valued at $10 or more, a check with be issued. If you are issued a check from C&C Market Research we cannot cash that check for you. C&C Market Research will not be held liable for any cash checking fees that may incur. You may ask how you will be getting paid before the survey starts, and opt out if you do not wish to go any further.